1. Acceptance of Terms
By accessing or using the Google Review Multiplier service ("Service"), website, or related applications provided by IMX Marketing Group Inc. ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use the Service.
2. Description of Service
Google Review Multiplier is a software-as-a-service (SaaS) platform designed to help businesses manage their online reputation. The Service includes features such as:
Automated SMS and email review requests triggered by user actions (e.g., job completion).
A "Smart Review Funnel" that routes positive feedback to public review sites (Google) and negative feedback to a private internal form.
AI-generated automated replies to Google reviews.
Video testimonial collection tools.
Database blasts to existing customer lists for review generation.
3. Free Trial and Subscription
3.1. Free Trial: We offer a 14-day free trial of the Service. No credit card is required to begin the trial. During this period, you will have access to the full functionality of the Service.
3.2. Subscription: Upon the expiration of the 14-day free trial, you must provide a valid payment method to continue using the Service. By providing a payment method, you authorize us to charge the applicable subscription fee on a recurring monthly basis.
3.3. Billing: Subscription fees are billed in advance. All fees are non-refundable except as required by law.
4. Cancellation Policy
4.2. Effect of Cancellation: If you cancel, your access to the Service will terminate at the end of the current billing cycle. You will not be charged for the subsequent month.
4.3. Ownership of Reviews: All reviews generated during your use of the Service remain permanently on your Google Business Profile. You keep every review you have earned, even after cancellation.
5. Prohibited Uses
You agree not to use the Service to:
Generate fake, paid, or incentivized reviews.
Spam individuals who have not consented to be contacted.
Violate Google’s Prohibited and Restricted Content policies.
Harass, abuse, or harm another person or entity.
Transmit any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable.
6. Google Policy Compliance
You acknowledge that Google has specific policies regarding reviews (e.g., "gatekeeping" or "review gating"). While our Service offers features to route feedback, it is your sole responsibility to ensure your use of the Service complies with Google’s Terms of Service and policies. We prohibit the use of our platform to prevent negative reviews from being posted if the customer explicitly wishes to post one on a public forum. We facilitate private feedback to resolve issues, but we do not block public access.
7. Client Data Responsibility
7.1. Data Ownership: You retain all rights and ownership of the customer data (names, phone numbers, emails) you upload to the Service.
7.2. Consent to Contact: You represent and warrant that you have obtained all necessary consents and permissions from your customers to contact them via SMS and email for marketing and review request purposes, in compliance with CASL (Canada's Anti-Spam Legislation) and other applicable laws.
7.3. Indemnity: You agree to indemnify and hold IMX Marketing Group Inc. harmless from any claims resulting from your failure to obtain proper consent from your contacts.
8. AI-Generated Content
The Service utilizes Artificial Intelligence (AI) to draft replies to reviews. You acknowledge that:
AI-generated content may contain errors or inaccuracies.
You are responsible for reviewing and approving AI-generated replies before they are posted or ensuring your settings align with your brand voice.
We do not guarantee the tone or accuracy of AI-generated content.
9. No Guarantees
While we strive to improve your online reputation, we do not guarantee specific results, including but not limited to:
A specific number of new reviews.
Placement on the first page of Google Maps or Search.
Increases in revenue or customer calls.
Results vary based on your industry, location, competition, and the quality of your own service.
10. Intellectual Property
The Service and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio) are owned by the Company, its licensors, or other providers of such material and are protected by Canadian and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
11. Limitation of Liability
In no event will IMX Marketing Group Inc., its affiliates, or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the Service, including any direct, indirect, special, incidental, consequential, or punitive damages.
12. Indemnification
You agree to defend, indemnify, and hold harmless IMX Marketing Group Inc. from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service.
13. Governing Law
All matters relating to the Website and these Terms, and any dispute or claim arising therefrom or related thereto, shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
14. Changes to Terms
We may revise and update these Terms of Service from time to time in our sole discretion. All changes are effective immediately when we post them. Your continued use of the Service following the posting of revised Terms means that you accept and agree to the changes.
15. Entire Agreement
The Terms of Service and our Privacy Policy constitute the sole and entire agreement between you and IMX Marketing Group Inc. regarding the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Service.
16. Contact Information
All feedback, comments, requests for technical support, and other communications relating to the Service should be directed to:
IMX Marketing Group Inc.
Phone: 289.366.7808
Website: websites.imxmarketing.ca/reviewmultiplier